v1.0 可编辑可修改 A:Hello,Pasadena Inn,this is Sandy,how may i direct your call

B:I'd like to speak to someone about reservations.

A:I can help you with date would you like to make a reservation for

B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.

A:Oh,I'm sorry sir,I only handle bookings for our standard person you need to speak with is Tony Parker,he makes all the arrangements for our executive ,he's not here right I take your name and number and have him get back to you

B:When do you expect him back in

A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright

B: name is Sam can contact me at 660-843-3235.

A:Could you please spell your last name for me

B:'s D-A-R-C-Y.

A: Darcy,and your phone number is 660-843-3233

B:That's 3235.

A:Sorry!'ll have Tony call you first thing tomorrow morning. 6

v1.0 可编辑可修改

3. Making Telephone Appointments电话预约

Dialogue one

M:Hello,Here Berton speaking,what can I do for you

F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next Tuesday

M:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you. F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,is there any possibility we can move the meeting to Monday

M:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you return

F:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut off somethings,yes,we can arrange something,I will back Thursday morning,what about Thursday afternoon,would that work for you

M:That should be fine,shall we say about two o’clock

F:Perfect,I look forward to seeing you at two o’clock next Thursday afternoon,if you need to change the time,pls feel free to call me on myself phone.

M:Thanks Burdon,I’ll see you on Thursday.

Dialogue two F:Hello

M:Hello,is Doras available

F:This is Doras,who is calling please

M:Hi,Doras,this is Mike calling from parker’s dentistry,I’m calling to confirm your appointment for tomorrow morning at area with doctor parker. 7

v1.0 可编辑可修改

F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I can’t make it that early.

M:If I put you in that later sport,would that work out

F:It would have to be after lunch,do you have anything available about 2 o’clock

M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better time

F:That’s all right。I think we should make it at 1:15,can you put me down for that time a lot

M:No problem,I have your appointment changed to tomorrow morning to tomorrow afternoon at 1:15

F:Wonderful,thanks very much。

4 Memos备忘录

Dialogue 1

A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start where is anyone anyway

B:Didn't you hear about that, our meeting was postponed until Friday.

A: What the meeting was postponed No one told me anything about it.

B: Did you get the memo

A: What memo They havn't any memo this whole week, I check my inbox every I havn't seen anything.

B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk. 8

v1.0 可编辑可修改 A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office

B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board

A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.

B. That's right, You will never know what your missing out of it if you don't read the memos.

Dialogue 2

A: Ms. Dorsen, I need to take a dictation for me.

B: Yes, sir;

A: They should go out intra office memorandum to all employee by this afternoon, are you ready

B: Yes, sir, Go ahead.

A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.

B: Sir, Does this apply to intra office communication only or relate also restrict external communications

A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.

B: But sir, many employees use instance messaging to communcate with clients.

9

v1.0 可编辑可修改 A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we

B: This apply to internal and external communications.

A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.

B: Is that all

A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.

5 Business Correspondence商业信函

Dialogue one.

A:Did you see the letter I got from Bradform films They sent the responds

to your phone call last week.

B:If you want to see something about my call last week, why didn't they

sent it to me

A:I guess it must have contact information, so they sent it addressed

in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.

B:Can I see it first in seconds？ A:Sure, here it is.

B:Dear , bother to your telephone call last Friday, I'm reading to

confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details. 10